At Eastern Funding, we are driven by a desire to help our customers succeed. We understand that each person in the company plays a role in making this happen and we support each other in those roles. Our guiding principles – our Fundamentals – define the way we go about making this happen. We live them every day. These principles, distilled into 20 powerfully simple and unambiguous directives, serve as a guide to how we work.
- ACT WITH INTEGRITY
- CREATE AN EXTRAORDINARY CUSTOMER EXPERIENCE
- BE A TEAM PLAYER
- TAKE OWNERSHIP
- HONOR COMMITMENTS
- PAY ATTENTION TO THE DETAILS
- LISTEN GENEROUSLY
- SPEAK STRAIGHT
- BE PROACTIVE
- BE A DETECTIVE
- BE COMPASSIONATE
- EMBRACE DIVERSE PERSPECTIVES
- SET AND ASK FOR EXPECTATIONS
- SHOW MEANINGFUL APPRECIATION
- DOCUMENT EVERYTHING
- PRACTICE BLAMELESS PROBLEM SOLVING
- BE RELENTLESS ABOUT IMPROVEMENT
- OWN YOUR WORK-LIFE BALANCE
- NEVER STOP LEARNING
- KEEP THINGS FUN