At Eastern Funding, we are driven by a desire to help our customers succeed. We understand that each person in the company plays a role in making this happen and we support each other in those roles. Our guiding principles – our Fundamentals – define the way we go about making this happen. We live them every day. These principles, distilled into 29 powerfully simple and unambiguous directives serve as a guide to how we work.
- Do The Right Thing
- Make quality personal
- Make a great impression
- Just Do It
- Be a detective
- Listen Generously
- Speak straight
- Set and ask for expectations
- Focus on the customer
- Be Proactive
- Follow-up everything
- Work with a sense of urgency
- Honor Commitments
- Document everything
- Be organized
- Check your ego at the door
- Be a team player
- Be a source of meaningful acknowledgement and appreciation
- Practice blameless problem solving
- Be performance driven
- Be relentless about continuous improvement
- Do it right the first time
- Ask good questions to get good answers
- Manage the business as if it’s your own
- Make voicemail a valuable tool
- “Bring it” every day
- Be flexible
- Be compassionate
- Keep things fun