4 tips to improve customer service in the laundry business
4 tips to improve customer service in the laundry business What’s the easiest way to get happy customers? Great customer service, of course. This may sound easier said than done, especially in the laundry... Read More
The 6 things customers expect from their laundromats
The 6 things customers expect from their laundromats Put yourself in the shoes of a customer: When you go to the laundromat to wash your clothes, what do you want to see? How do... Read More
What new owners should know about the laundry business
What new owners should know about the laundry industry Breaking into a new industry is no small feat. For an entrepreneur, this means coming up with a viable idea, a business strategy, the right... Read More
The Eastern Way: Fundamental #2 “Make quality personal”
The Eastern Way: Fundamental #2 “Make quality personal” Elizabeth Buchan has worked in Eastern Funding’s collection department since 2013. Prior to working at Eastern Funding, Elizabeth worked at Citi Financial, a division of Citi... Read More
Current economy creates opportunities in the laundry industry
Current economy creates opportunities in the laundry industry It’s now been several years since the end of the Great Recession. Even so, the economy – including financing rates, consumer spending and wage growth –... Read More
The Eastern Way: Fundamental #1 “Do the Right Thing”
The Eastern Way: Fundamental #1 “Do the Right Thing” This week’s fundamental was written by Ozzie Herrera. Ozzie has been with Eastern Funding for 9 years, owned and operated laundromats, managed grocery businesses and... Read More
How to maintain a regular cleaning schedule at your laundry business
How to maintain a regular cleaning schedule at your laundry business The clothes aren’t the only things that need to be cleaned at a laundry business. It is just as important that the store... Read More
The Eastern Way: Why our fundamentals define us
The Eastern Way: Why our fundamentals define us A business is never just a business. It is created by people, for people, and the heart and soul of the organization is founded on the... Read More
The Eastern Way: Fundamental #29 – “Keeping things fun”
The Eastern Way: Fundamental #29 – “Keeping things fun.” This fundamental was written by Benjamin Davis. Ben has been with the company since 2014 as a documentation specialist. Ben served in the military for... Read More
‘Laundry Project’ brings free laundry to Atlanta
‘Laundry Project’ brings free laundry to Atlanta The Coin Laundry Association’s Clean Show is the perfect time for industry members to get together, network and learn about the laundry business. However, it doesn’t directly... Read More